| Frequently Asked Questions
Case Goods
Panel Systems
Seating What types of edges are available on desks?
Natural wood, laminate, veneer, polyurethane What is the difference between wood veneer, high pressure
laminate, and Melamine?
Wood - wood veneer is natural material wood cut to a very
thin gauge, generally a 1/32 inch thick slice. There are different
types of wood. Wood is classified as either hardwood or softwood.
Softwoods are primarily derived from evergreen trees such
as pine, spruce, redwood, and cedar. Hardwoods generally come
from broadleaf trees that lose their leaves in winter, such
as oak, ash, walnut, cherry and mahogany. High-pressure laminate (HPL) is a thermoset paper/plastic
composite, where decorative papers impregnated with melamine
are consolidated over phenolic-impregnated Kraft papers at
high temperature and pressure to form a homogeneous laminate.
HPL is designed to be used for heavy duty use and is very
durable. Melamine is made up of a Melamine Resin impregnated color
that is Thermally Fused to an Industrial Grade Chip Core base,
Resins are used to make sever layers to produce a laminated
surface. Do laminates fade?
Laminates will fade if exposed to direct sunlight. How should laminate be cleaned?
There is a thin layer of melamine resin on the surface of
High Pressure Laminate, which is very hard and stain resistant,
but there are many modern household reagents that will attack
it. Do not use acids, alkalis, bleaches or abrasive cleaners
on laminate. Surfaces should be cleaned with a clean, soft
cotton cloth and mild detergent such as Fantastic or Formula
409. Are we limited to only standard sizes?
No, we can supply any work surface that is a reasonable size.
Does furniture come in different stains?
Yes What is the proper height of a workstation where a keyboard
will be used?
29" high Can I order a desk now and still have the future flexibility
of adding a return , pedestals, credenzas, pencil, keyboards
in the future?
Yes What type of files can be placed underneath workstations?
Two- or three-drawer files can be placed underneath workstations Do you have security locks on any furniture?
Locks are available on desks, files, pencil drawers, cabinets
and credenzas. Does the Cooley Group provide lighting for the office
environment?
Yes, lighting for workstations, desks, and overhead cabinets. What's the difference between a vertical file and lateral
files?
Vertical files are narrow in front and deeper in depth. Filing
is
done front to back. Lateral files are wider in front and shorter
in depth. Filing is
usually done side to side. Is installation available?
Yes. We have experienced company-trained installers to install
your system in an orderly, efficient and professional manner. 
What type of warranty is available?
Our Tayco Office Panel Systems are covered by an unconditional
lifetime guarantee (to the original purchaser) from the date
of purchase against manufacturing defects with regular use. If I buy a panel system now can I expand it over time?
Yes, additional panels can be added in the future. Can I combine your modular system with my old panel system?
No. Each panel system has its own specific engineering design
and also not all fabrics can be matched. Do your panels accept wire management?
Yes. Our panels have an easily accessible wire management
track as a standard feature. Are your panels all steel-welded frame construction?
Yes I have a room that doesn't conform to standard sizes;
can you design a system to fit my space?
Yes. We can custom design a system to meet your needs along
with a CAD drawing to view how it will look.
What types of seat pneumatics are available?
Pneumatics are available to accommodate different height requirements.
Standard sizes are 3 1/2" stroke and 5" stroke. What type of lumbar support do you offer?
The lumbar region is a part of the spine situated in the part
of the back and sides between the lowest ribs and the pelvis.
In our Izzy Performa Chairs, natural lumbar support is incorporated
in the back of the chair to follow the natural curvature of
the spine. Depth Adjustable Lumbar Support mechanisms are
available for additional lumbar support in the back of the
chair. What type of seat and back thicknesses do you provide?
Seat and back thickness ranges from 2 1/2 " to 3 1/2".
We also offer standard foam and thicker memory foam. Do all chairs accommodate all individuals regardless of
their weight?
No. Chairs are available for under 250 lbs. and over 250 lbs. What is normal use of a chair?
Normal use (as defined under Izzy Design Chairs) is wear and
tear that occurs during a 40-hour work week (8 hours day)
when the product is used by a person weighing 250 pounds or
less. When products are subject to use that exceeds the normal
use stipulated by their warranty, the chair is warranted for
a period of 2 years from the date of purchase. Can you match the wood frame of the chair to my existing
office furniture?
Yes. Matching stains are available.
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